Frequently asked questions

  • Uploading your own artwork specification

    File Sample
    Select a "Blank Card" template to start

    Acceptable Formats: .PDF, .JPEG, PNG
    Artwork Size: 2.75 x 3.75 inch(we will cut 0.125 inch on each side)
    Final Trim Size: 2.5 x 3.5 inch
    Recommended Resolution:
    Excellent: 300 DPI
    Good: 150 DPI
    Acceptable: 96 DPI
    Download Photoshop Template
    Download Illustrator Template
  • What is the card quality

    Our card quality is just like the trading cards you buy from the retail store

    Stock (paper) Heavy weighted 18pt card stock
    Color: Full color printing on both sides
    Coating: UV Coating on both sides
    Packaging Clear film wrap for each set or deck
    Sorry, we don't package gums into card packs

  • What is the turnaround time?

    Total turnaround time is Production Time + Shipping Delivery Time

    Standard Production 3-5 working days
    Express Production (extra fee applies) 3 working days
    Rush Production (extra fee applies) 2 working days
    Shipping time varies depending on the shipping method you selected.

  • Packaging Options

    All cards are packed with clear shrink wrap film.

    Sets: We pack the SAME CARD in a pack
    Decks: We pack DIFFERENT CARDS in a pack

  • "Design Tool Bar" is not loading

    Turn off the AD Blocker or use a different browser such as Firefox or Google Chrome.

  • Can I edit my design after the order is placed?

    You can only edit the design IF the job status is "New".

  • Can I change shipping method after the order is placed?

    Yes, you can upgrade shipping we have not ship out the order, click here to Upgrade Shipping

  • Where do I return the product?

    Please ship all returns to:
    43246 Christy Street
    Fremont, California 94538